Vice President, Operations

Vice President - Operations Support

Who we are:

Digital Edge is a trusted and forward-looking data center platform company, established to transform digital infrastructure in Asia. Backed by Stonepeak, a leading alternative investment firm specializing in infrastructure and real assets, Digital Edge has in excess of US$1.6 billion in committed equity capital with investors including some of the world’s largest institutional investors and sovereign wealth funds.

Digital Edge’s vision is to be the leading provider of sustainable, next generation digital infrastructure in Asia. Our mission is to build the foundation for the world’s digital future, helping organizations to grow sustainably and empowering populations they serve.

Founded in 2020, the company has grown rapidly across multiple markets in the region, and currently provides data center and fiber services across Japan, South Korea, India, Indonesia, the Philippines, Thailand and China. The Company now owns and operates 21 data centers with over 500 MW of critical IT load in service and under construction and development, with another 300 MW held for future development,

This role is an exciting opportunity to join our fast growing team as we further expand our footprint across Asia.

Our values:

• Respect: We embrace diversity and collaboration.
• Innovation: We share ideas and solve problems.  
• Strive: We are driven and determined.
• Excellence: We seek to deliver the best.   
• Responsibility: We do what’s right for our people and the planet.

What we need:

Reporting to the Chief Data Center Operations Officer, this role is responsible for generation of

Operations management reports, certification programs, vendor cost support to Sales team,

implementation of customer orders & operations support to strategic customers. The ideal candidate

will act as a trusted advisor, supporting Sales in cost management for potential customer deals,

implementation of customer signed orders, driving operational excellence and strategic alignment

between strategic customers and operations teams.

Key responsibilities:

The candidate will manage the following teams / functions:

1. Capacity, Security & Certifications

• Work with in-country teams to collect and report accurate Capacity, Uptime, Security and Performance data on monthly basis. 
• Understanding the training and certification needs of the team and help coordinate with vendor to help employees get up-skilled and the data centers certified.  

2. Costing Support

• On board vendors while having multi-vendor strategy for each country to support customer build, in a cost effective, standardized, and scalable way. 
• Have a ready updated list of SKU, pricing & timelines from all vendors in all regions so we can have a quick turn round for customer RFP.

3. Implementations Management

• Coordinate with customers, internal team, and vendors to ensure we are implementing and delivering solutions to the customers accurately and on time delivery. 
• Be an extension of Sales and Sales Engineering team to ensure a smooth delivery. 

4. Strategic Operations Support

• Be the single point of contact for all things operations for strategic hyperscale customers, which includes being single point of escalation, especially during incident recovery.
• Be part of the Monthly Business review (MBR), understand the customer needs & giving them similar experience across the region.
• Provide feedback to sales / management for customer upcoming requirements.
• Creating a good customer experience throughout the life cycle of the customer deployment.

• Actively champion and implement the organization’s policies on health & safety, environment, energy, quality, information security, and business continuity, ensuring adherence to incident reporting, legal, and regulatory requirements.

The successful candidate:

• Bachelor’s degree in engineering, IT, Computer Science, or related field from an accredited college or university
• 15+ years of experience in data centre operations, service delivery or technical account management & at least 5 years in a management role
• Experience working with hyperscale customers in data centre, cloud, or IT services. (e.g. AWS, MSFT, Google Cloud, Alibaba, Tencent,..)
• Good understanding of data center MEP infrastructure, BMS, maintenance and operational workflows.
• Familiar with data centre related certifications, such as CDCP, CDCS or equivalent
• Excellent communication, stakeholder management, and problem-solving skills.
• Familiarity with ITIL, ISO standards, and service management tools (e.g., ServiceNow, MCIM,..).
• Team player willing to be hands-on in a dynamic and fast paced environment
• Well organized & able to think rationally during fault / issue resolution
• Strategic mindset with a customer-first approach
• Fluency in English and additional language e.g. Mandarin, will be an advantage

Join us to shape the future of Digital Infrastructure in Asia. Apply now for a confidential career discussion.