SITE OPERATIONS ENGINEER, KOREA

Who we are:

Digital Edge is a trusted and forward-looking data center platform company, established to transform digital infrastructure in Asia. Backed by Stonepeak, a leading alternative investment firm specializing in infrastructure and real assets, Digital Edge has more than US$1.6 billion in committed equity capital with investors including some of the world’s largest institutional investors and sovereign wealth funds.

Digital Edge’s vision is to be the leading provider of sustainable, next generation digital infrastructure in Asia. Our mission is to build the foundation for the world’s digital future, helping organizations to grow sustainably and empowering populations they serve.

Founded in 2020, the company has grown rapidly across multiple markets in the region and currently provides data center and fiber services across Japan, South Korea, India, Indonesia, the Philippines, Malaysia and China. The Company now owns and operates 21 data centers with over 500 MW of critical IT load in service and under construction and development, with another 300 MW held for future development,

This role is an exciting opportunity to join our fast-growing team as we further expand our footprint across Asia.

Our values:

• Respect: We embrace diversity and collaboration.
• Innovation: We share ideas and solve problems.  
• Strive: We are driven and determined.
• Excellence: We seek to deliver the best.
• Responsibility: We do what’s right for our people and the planet.

What we need:

Reporting to the Data Centre Operations Manager, this role will perform the fundamental function to keep operational readiness of Digital Edge Data Center environment in daily operation on 24/7 shift. This role will be based in Incheon, Korea.

Key responsibilities:

• Hardware & Network Management
  • Rack & Stack: Install, move, and decommission customer equipment
  • Structured Cabling: Install, test, and troubleshoot cross-connects (Fiber, Copper, Coax) per SOPs, ensuring cable management and labeling.
  • Advanced Circuits: Deploy and test complex circuits (switched, multiplexed, etc.) using appropriate testing equipment (e.g., Fluke, OTDR).
• Incident Management
  • Execute incident management procedures, including troubleshooting, reporting, and escalation to meet strict SLAs. 
  • 24/7 Monitoring: Proactively monitor Digital Edge’s operational architecture and customer applications.
  • Alarm Response: Respond to facility and network alarms in accordance with Digital Edge procedures.
  • Remote Hands: Provide professional "Remote Hands" support for customers, including power cycles, and parts replacements.
• Operational Excellence & Asset Management
  • Asset Management: Manage the lifecycle of IT assets, including receiving, unboxing, inventory auditing, and RMA (Return Merchandise Authorization) processes.
  • Documentation: Build, assess, and continuously improve internal/external controlled documentation, including site-specific SOPs/MOPs.
  • Vendor Management: Escort and supervise third-party vendors to ensure work quality with security and safety protocols.
• Security & Safety (EHS)
  • Access Control: Enforce strict security policies for all people in the data center.
  • Safety Standards: Adhere to Environment, Health, and Safety (EHS) guidelines.

The successful candidate:

• Diploma/ Degree in computer science, engineering or equivalent experience
• 1+ years’ experience in site operations or related major in a college.
• Technical Skills:
  • Basic knowledge of network, including the OSI model and TCP/IP networking.
  • Experienced in cleaning, inspecting, and connecting fiber and copper cables
• Physical Ability: Ability to lift heavy equipment (up to 20kg) and work on ladders.
• Shift Work: Full commitment to a 24/7/365 rotating shift schedule, including nights, weekends, and holidays.
• Language: Proficiency in English is preferred for communicating and reporting.

Join us to shape the future of Digital Infrastructure in Asia. Apply now for a confidential career discussion.