Senior Manager, DC Ops Incident Management Office (IMO)

Who we are:

Digital Edge DC (Digital Edge) is an emerging data center platform company, established to transform digital infrastructure in Asia. We seek to build the foundation for the world’s digital future, helping organizations to grow sustainably and empowering the populations they serve.

Through building and operating state-of-the-art, energy-efficient data centers rich with connectivity options, we aim to bring new colocation and interconnect options to the Asian market, making infrastructure deployment in the region easy, efficient and economical. Backed by Stonepeak, a leading alternative investment firm specializing in infrastructure and real assets, Digital Edge has in excess of US$1 billion in committed capital.

Founded in late 2020 the company has grown rapidly across multiple markets in the region, and this role is an exciting opportunity to join the team as we further expand our footprint across Asia.

Our values:

• Responsibility: We take ownership of our actions and outcomes.
• Innovation: We embrace change and create bold solutions.  
• Strive: We show grit, resilience and relentless drive.
• Excellence: We pursue the highest standards in all we do.   
• Respect: We act with integrity and treat others with dignity.

What we need:

Reporting To: Senior Director, Maintenance & PUE
Based in: Singapore

The IMO is the regional owner of Incident (problem) management and operational risk governance, ensuring that incidents, maintenance strategy, CapEx/OpEx decisions, Planned Preventive Maintenance (PPM) contracts, and RFP requirements are systematically connected and continuously improved.

This role transforms operations from reactive firefighting to predictive risk management.

Key responsibilities:

1. Problem Management & Root Cause Governance

• Establish and lead regional problem management framework
• Ensure all major and repeat incidents are:
• properly investigated
• root causes identified
• corrective actions implemented and tracked

2. Incident-to-Investment Linkage

• Link incident trends to CapEx and OpEx decisions
• Support Director (Maintenance Cost Mgmt) in:
• justifying investment
• identifying wasteful or ineffective spend
• Highlight risks of delayed or rejected investments

3. PPM Contract & SLA Standardisation

• Review and standardise PPM contracts across all countries
• Ensure inclusion of:
• clear SLAs
• response time requirements
• penalty clauses
• Align contract performance with operational risk expectations

4. RFP & Operational Requirement Governance

• Review RFPs from operations perspective:
• maintenance obligations
• response commitments
• change management requirements
• Ensure operational risks are addressed before contractual commitment

5. Risk Reporting & Visibility

• Provide structured reporting on:
• repeat failures
• systemic weaknesses
• operational risk trends
• Support VP and leadership team with data-driven insights

Actively champion and implement the organization’s policies on health & safety, environment, energy, quality, information security, and business continuity, ensuring adherence to incident reporting, legal, and regulatory requirements.

The successful candidate:

Required:

• 10 years in data center operations, reliability engineering, or infrastructure governance

• Strong experience in:
  • incident analysis
  • problem management
  • operational risk

• Able to operate at peer level with Directors and senior stakeholders
• Strong analytical and structured thinking capability

Preferred:

• Systems thinker
• Strong data governance mindset
• Cross-country stakeholder management
• Executive reporting capability
• Process standardization expertise

If you’re ready to help shape the next phase of a fast‑growing digital infrastructure platform, we’d like to hear from you.