Senior IT Engineer (HK)

Who we are:

Digital Edge is a trusted and forward-looking data center platform company, established to transform digital infrastructure in Asia. Backed by Stonepeak, a leading alternative investment firm specializing in infrastructure and real assets, Digital Edge has in excess of US$1 billion in committed capital.

Our mission is to bridge the digital divide across Asia Pacific by building the sustainable digital ecosystems of the future. Through building and operating state-of-the-art, energy efficient data centers rich with connectivity options, we bring new colocation and interconnect options to the Asian market, making digital infrastructure deployment in the region easy, efficient and economical.

Founded in 2020 the company has grown rapidly across multiple markets in the region, and currently provides data center and fiber services across China, India, Indonesia, Japan, Korea, and the Philippines.

This role is an exciting opportunity to join our fast growing team as we further expand our footprint across Asia.

Our values:

• Respect: We embrace diversity and collaboration.
• Innovation: We share ideas and solve problems.  
• Grit: We are driven and determined.
• Excellence: We optimize for success.
• Responsibility: We do what’s right for our people and the planet.

What we need:

Reporting to Head of IT Security and Infrastructure, this role will be responsible for delivering secure, reliable, and efficient end-user services across the organization. This role will be based in Hong Kong.

Key responsibilities:

• Provide advanced (L2/L3) support for end-user devices, including laptops, desktops, and mobile devices
• Ensure high service availability and performance for end-user computing services
• Support and maintain Microsoft 365 services for APAC regional consumption
• Support enterprise collaboration and video conferencing solutions (e.g. Microsoft Teams Rooms, Poly devices)
• Ensure endpoint patching, vulnerability remediation, and compliance with corporate security standards
• Support identity and access management controls (Entra ID, Conditional Access)
• Ensure the managed IT environment is fulfilling compliance/security requirement
• Develop and maintain technical documentation, SOPs, and user guides
• Support workplace transformation initiatives, including digital experience and AI-driven solutions
• Maintain accurate IT asset inventory and support security hygiene activities
• Assist in Vendor, Contract and License Management
• Providing support on IT Procurement
• Act as a trusted technical advisor on end-user technologies and productivity solutions

Actively champion and implement the organization’s policies on health & safety, environment, energy, quality, information security, and business continuity, ensuring adherence to incident reporting, legal, and regulatory requirements. 

The successful candidate:

• BSc in Computer Science or relevant field
• 5 years of experience in End User Computing, Desktop Engineering, or IT Support roles

• Hands-on experience with:
  • Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
  • Microsoft Intune / Endpoint management platforms
  • Entra ID (Azure AD) and device identity management
• Experience supporting Windows, macOS, and enterprise end-user environments
• Sound knowledge in endpoint security solution such as EDR, patch management, asset management tool
• Experience with scripting or automation (PowerShell or similar)
• Familiarity with ITIL practices and service management processes
• Experience in regional or multi-site IT environments

• Exposure to digital workplace technologies such as Microsoft Copilot or AI-driven tools
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Excellent problem-solving and multitasking skills        
• Customer-oriented attitude and ability to work under pressure
• Must be strong on written and verbal communication skills in English
• Candidate with AI technology adoption experience for End User Computing is highly desirable

Join us to shape the future of Digital Infrastructure in Asia. Apply now for a confidential career discussion.