Sales Operations Specialist, Japan

Sales Operations Specialist (Japan)

Who we are:

Where performance meets sustainability, Digital Edge is a trusted and forward-looking data center platform company, established to transform digital infrastructure in Asia. Backed by Stonepeak, a leading alternative investment firm specializing in infrastructure and real assets, Digital Edge has in excess of US$1.6 billion in committed equity capital with investors including some of the world’s largest institutional investors and sovereign wealth funds.

Digital Edge’s vision is to be the leading provider of sustainable, AI and hyperscale-centric digital infrastructure in Asia. Our mission is to build the foundation for the world’s digital future, helping organizations to grow sustainably and empowering populations they serve.

Founded in 2020, the company has grown rapidly across multiple markets in the region, and currently provides data center and fiber services across Japan, South Korea, India, Indonesia, the Philippines, Thailand and China. The Company now owns and operates 31 data centers with over 1.4GW of secured IT power.

This role is an exciting opportunity to join our fast-growing team as we further expand our footprint across Asia.

Our values:

• Respect: We embrace diversity and collaboration.
• Innovation: We share ideas and solve problems.  
• Strive: We are driven and determined.
• Excellence: We seek to deliver the best.   
• Responsibility: We do what’s right for our people and the planet.

What we need:

Our data center business is expanding rapidly, and we are redefining our "Sales Engine." We are seeking a proactive Sales Operations Leader to modernize our legacy CRM processes. Your mission is to re-architect our sales environment so that Account Executives (AEs) can focus 100% on customer engagement and strategy. We need a professional who thrives in fast-paced environments and can bridge the gap between sales teams and global functions to build scalable systems.

This role will be based in Tokyo, Japan.

Key responsibilities:

• Streamline Sales Operations: Proactively remove non-sales tasks (contracting, quoting, internal approvals) from AEs. You will take full ownership of these processes to ensure sales efficiency.
• Standardized Processes: Audit existing "black box" workflows. Eliminate person-dependent tasks and create transparent, scalable processes that anyone can execute.
• Global Collaboration: Partner daily with Global Sales Ops in English. Advocate for Japan’s market needs while localizing and implementing global standards.
• Lead System Architecture: Modernize our Salesforce (SFDC) platform. Drive the integration of legacy systems with SFDC to improve functionality and data flow.
• Cross-functional Leadership: Build strong, trust-based relationships with Legal, Finance, and Engineering. Break down silos to resolve operational bottlenecks.
• Actively champion and implement the organization’s policies on health & safety, environment, energy, quality, information security, and business continuity, ensuring adherence to incident reporting, legal, and regulatory requirements.

The successful candidate:

• High Ownership: A self-starter who identifies challenges and takes the lead without waiting for instructions.
• Industry Expertise: Prior experience in Data Centers, Cloud Infrastructure, or high-touch B2B tech sales is highly preferred.
• Fluent English Communication: Ability to negotiate and align with global teams on complex processes and contractual terms.
• SFDC Expertise: Advanced experience in Salesforce architecture and a track record of leading large-scale system integrations.
• Resilience in Ambiguity: The ability to organize "chaos" into structured systems and thrive in uncertain, "no-answer" environments.
• Stakeholder Management: Strong negotiation skills and the ability to influence diverse teams to achieve common goals.

Join us to shape the future of Digital Infrastructure in Asia. Apply now for a confidential career discussion.