Operations Support Manager, Korea

Date: 2 Jul 2024

Location: KR

Company: Digital Edge DC

Who we are:


Digital Edge is a trusted and forward-looking data center platform company, established to transform digital infrastructure in Asia. Backed by Stonepeak, a leading alternative investment firm specializing in infrastructure and real assets, Digital Edge has in excess of US$1 billion in committed capital.


Our mission is to bridge the digital divide across Asia Pacific by building the sustainable digital ecosystems of the future. Through building and operating state-of-the-art, energy efficient data centers rich with connectivity options, we bring new colocation and interconnect options to the Asian market, making digital infrastructure deployment in the region easy, efficient and economical.


Founded in 2020 the company has grown rapidly across multiple markets in the region, and currently provides data center and fiber services across China, India, Indonesia, Japan, Korea, and the Philippines.

This role is an exciting opportunity to join our fast growing team as we further expand our footprint across Asia.



Our values:


  • Respect: We embrace diversity and collaboration.
  • Innovation: We share ideas and solve problems.  
  • Grit: We are driven and determined.
  • Excellence: We optimize for success.
  • Responsibility: We do what’s right for our people and the planet.



What we need:


Reporting to Operations Director in Korea, this role will take care of customers and to meet their requirements in large-scaled or complicated deals in the location. This role will be based in Seoul, Korea.



Key responsibilities:


  • Manages new and existing complex customer installations, working cross functionally with other countries and regions to deliver services in the agreed timeframe and according to customer expectations, including planning, reporting and delivery
  • Leads internal collaboration sessions to ensure quality assurance and control during planning and implementation
  • Responsible for owning and resolving a wide range of standard and non-standard customer requests
  • Proposes and develops solutions cross functionally to solve non-standard customer requests
  • Understands customers’ footprint and contractual agreement and proactively assist in ensuring the contractual agreements are adhered to
  • Collaborates with existing customers to understand customers’ requirements for add-on services
  • Develops and maintains expertise on DE products and services
  • Coordinate ISO 27001, 14001 and 45001 development and implementation works for DE Korea, taking guidance from HQ 
  • Actively champion and implement policies and procedures for occupational health & safety in the workplace, information security management, environmental management systems; incident management; and comply with all legal regulatory requirements of the organization



The successful candidate:


  • Minimum of 10 years’ experience in Data Center colocation provider business
  • Experience in a technical industry; preferably IT, telecommunications or data centers
  • Collaborative personality and able to build strong personal relationships
  • Highly organized, with attention to detail and a dedication to resolving issues
  • Be calm and effective under pressure in professional manner
  • Able to plan, execute and perform multi-tasking
  • Must attend to detail with the ability to resolve conflicts
  • Preferred with relevant qualification certificates (such as CDCP, DCDA, ITIL, PMP, CCNP, etc.)
  • Embraces change
  • Good competence in English is essential
  • Preferred with experience of using Auto CAD