Operations Engineer, Japan

Who we are:

Digital Edge is a trusted and forward-looking data center platform company, established to transform digital infrastructure in Asia. Backed by Stonepeak, a leading alternative investment firm specializing in infrastructure and real assets, Digital Edge has in excess of US$1.6 billion in committed equity capital with investors including some of the world’s largest institutional investors and sovereign wealth funds.

Digital Edge’s vision is to be the leading provider of sustainable, next generation digital infrastructure in Asia. Our mission is to build the foundation for the world’s digital future, helping organizations to grow sustainably and empowering populations they serve.

Founded in 2020, the company has grown rapidly across multiple markets in the region and currently provides data center and fiber services across Japan, South Korea, India, Indonesia, the Philippines, Malaysia and China. The Company now owns and operates 21 data centers with over 500 MW of critical IT load in service and under construction and development, with another 300 MW held for future development,

This role is an exciting opportunity to join our fast-growing team as we further expand our footprint across Asia.

Our values:

• Respect: We embrace diversity and collaboration.
• Innovation: We share ideas and solve problems.  
• Strive: We are driven and determined.
• Excellence: We optimize success.
• Responsibility: We do what’s right for our people and the planet.

What we need:

Reporting to the Site Manager, Japan, this role will perform the fundamental function to keep operational readiness of DE’s data center environment in daily operation on 24/7 shift both in Japanese and English. This role will be based in Osaka, Japan.

Key responsibilities:

• Assist in racks and stacks customer equipment
• Installs/Tests/Modifies/troubleshoots cross connects per SOPs and ensures proper cable management of: fiber, twisted pair copper, coax and intra-building cross connects
• Installs and tests advanced cross connects circuits (switched, multiplexed, etc.) and ensures test results are aligned with industry standards
• Maintains detailed written records of all work activity
• Build, assess and continually improve internal and externally-facing controlled documentation
• Responsible for monitoring customer applications and DE’s operational architecture
• Respond to alarms in accordance with DE procedures
• Actively champion and implement policies and procedures for occupational health & safety in the workplace, information security management, environmental management systems; incident management; and comply with all legal regulatory requirements of the organization

The successful candidate:

• Experience in Customer Service, Operation Centers or Datacenters
• Experience of Copper / Fiber Cabling techniques (Installation, Termination & Testing)
• Knowledge of data center environments or previous ISP or Telco background
• Baseline knowledge of network, facilities and security-oriented monitoring systems
• Good written and spoken Japanese and English is preferred