Officer, Sales Operations Analyst

Officer, Sales Operations Analyst 

Who we are: 

Digital Edge is a trusted and forward-looking data center platform company, established to transform digital infrastructure in Asia. Backed by Stonepeak, a leading alternative investment firm specializing in infrastructure and real assets, Digital Edge has in excess of US$1.6 billion in committed equity capital with investors including some of the world’s largest institutional investors and sovereign wealth funds. 

Digital Edge’s vision is to be the leading provider of sustainable, next generation digital infrastructure in Asia. Our mission is to build the foundation for the world’s digital future, helping organizations to grow sustainably and empowering populations they serve. 

Founded in 2020, the company has grown rapidly across multiple markets in the region, and currently provides data center and fiber services across Japan, South Korea, India, Indonesia, the Philippines, Thailand and China. The Company now owns and operates 21 data centers with over 500 MW of critical IT load in service and under construction and development, with another 300 MW held for future development, 

This role is an exciting opportunity to join our fast growing team as we further expand our footprint across Asia.  

Our values:  

• Respect: We embrace diversity and collaboration.  

• Innovation: We share ideas and solve problems.   

• Strive: We are driven and determined. 

• Excellence: We seek to deliver the best.    

• Responsibility: We do what’s right for our people and the planet. 

What we need: 

• The Sales Operations Analyst is responsible for the day-to-day operational support of the Indonesia commercial organisation, covering CRM data integrity, quotation and service order administration, contract documentation, and sales pipeline and booking reporting. The role serves as the central point of coordination between the Sales team and internal Finance, Operations, Customer Care, and Legal stakeholders for the activities that turn a commercial opportunity into a signed, delivered, and billable service.  

• The Sales Operations Analyst safeguards the accuracy and timeliness of commercial data and documentation, ensuring that accounts, opportunities, and orders recorded in the system reflect the true position of the business, that management reporting can be relied upon for decision-making, and that commercial approvals and documentation are completed in line with company policy.  

• Additionally, the position supports continuous improvement across sales operations processes and systems, including sales systems migration activity and the standardisation of templates, trackers, and reporting packs. This is an individual contributor role within the Sales team, with no direct reports.  

Key responsibilities: 

• Maintain the integrity of commercial data in the CRM, including accounts, contacts, opportunities, pricing, and pipeline stages, ensuring records are complete, accurate, and updated in a timely manner. 

• Prepare and administer quotations, proposals, service order forms, and supporting commercial documentation, including version control and routing for internal approval. 

• Support the deal approval cycle by tracking pricing and discount approvals and ensuring commercial terms are recorded in line with company policy and delegation of authority. 

• Produce recurring pipeline, booking, forecast, and renewal reporting and dashboards for the Sales Director and regional stakeholders, including monthly and quarterly business review materials. 

• Coordinate the handover from signed order to service delivery and billing, working with Operations, Customer Care, and Finance so that installation, service commencement, and invoicing reconcile to the contract. 

• Maintain customer contract records, including terms, expiry dates, renewals, and escalations, and flag upcoming renewal and re-pricing actions to the Sales team. 

• Support tender and RFP administration, customer onboarding documentation, and the routing of non-disclosure agreements and contract documents with Legal and Finance. 

• Support sales systems administration and ongoing CRM migration activity, including data cleansing, data mapping, testing, and user adoption support. 

• Track sales performance metrics and target attainment, and prepare the supporting data for incentive and commission calculations. 

• Contribute to continuous improvement of sales operations processes, templates, and standard operating procedures to improve accuracy, cycle time, and reporting quality. 

• TECHNICAL COMPETENCIES: 

1. Sales Operations & CRM Administration - Ability to maintain CRM data, manage opportunity and account records, and administer sales processes and workflows. 

2. Data Analysis & Management Reporting - Ability to consolidate commercial data and produce accurate pipeline, booking, and forecast reporting and dashboards. 

3. Order Management & Commercial Documentation - Understanding of the quotation-to-order-to-billing cycle, including service orders, contract records, approval routing, and handover to delivery. 

4. Data Center & Connectivity Commercial Fundamentals - Understanding of colocation and connectivity commercial constructs such as recurring and non-recurring charges, rack and power units, cross connects, and standard contract terms. 

• NON-TECHNICAL COMPETENCIES: 

1. Accuracy & Attention to Detail - Ability to work with a high level of precision across data, documentation, and reporting, where errors carry commercial and billing consequences. 

2. Communication & Stakeholder Management - Ability to communicate effectively with sales, operations, finance, and regional stakeholders across all levels. 

3. Organisation & Prioritisation - Ability to manage multiple concurrent requests and deadlines, including month-end and quarter-end reporting cycles. 

4. Problem Solving & Continuous Improvement - Ability to identify process gaps, propose practical solutions, and improve the way commercial data and documentation are handled. 

• Actively champion and implement the organization’s policies on health & safety, environment, energy, quality, information security, and business continuity, ensuring adherence to incident reporting, legal, and regulatory requirements. 

The successful candidate: 

1. Education and Experience:  

• Minimum Education  

• Bachelor's Degree (S1) or equivalent.   

• Relevant Field of Study  

• Business Administration or Management 

• Economics 

• Accounting or Finance 

• Information Systems or Information Technology 

• Industrial Engineering 

• Statistics or Data Analytics 

• Marketing or Communications 

• Other related disciplines 

2. Minimum Working Experience:  

• Minimum 2 years of professional experience in Sales Operations, Sales Support, Business or Commercial Analysis, Order Management, or Project and Contract Administration. 

• Hands-on experience working within a CRM platform (for example Salesforce, Odoo, HubSpot, Zoho, or Microsoft Dynamics), including data maintenance, pipeline updates, and reporting. 

• Demonstrated experience preparing recurring management reporting and working with large data sets in Excel. 

• Experience in Data Center, Telecommunications, IT Infrastructure, Technology Services, or other B2B service industries is preferred but not required. 

• Experience coordinating with cross-functional teams such as Finance, Legal, and Operations. 

3. Certification (Preferred)  

The following certifications are advantageous:  

1. Sales Operations & Systems  

• Salesforce Certified Administrator (ADM-201)  

• Salesforce Certified Associate  

• CRM platform functional certification (Odoo, HubSpot, or equivalent)  

2. Data & Reporting  

• Microsoft Office Specialist: Excel Expert (MO-201)  

• Microsoft Power BI Data Analyst (PL-300)  

3. Data Center Related  

• Certified Data Centre Professional (CDCP)  

• Data Center Fundamentals Certification  

4. Language & Computer Skill  

1. Language Skills  

• Fluent in Bahasa Indonesia and English (both written and verbal).   

• Strong written communication skills, including internal reporting and customer-facing documentation.  

• Working proficiency in Mandarin is an advantage.  

2. Computer Skills  

• Advanced Microsoft Excel (pivot tables, lookups, data cleaning, large data sets).  

• CRM platforms (Salesforce, Odoo, or equivalent).  

• Reporting and dashboard tools (Power BI, Tableau, Looker Studio, or equivalent).  

• Microsoft Office Suite (PowerPoint, Word, Outlook).  

• Familiarity with ERP, billing, or ticketing systems is an advantage. 

5. Other Requirements  

• High level of accuracy and attention to detail.  

• Ability to handle confidential commercial, pricing, and customer information with discretion.  

• Strong organisational skills and the ability to manage multiple concurrent deadlines.  

• Comfortable working to month-end and quarter-end reporting cycles.  

• Proactive and self-directed, with the confidence to follow up across departments to close open items.  

• Comfortable working in a fast-growing environment where processes are still being standardised.  

• Willingness to visit Digital Edge data center sites when required.  

• High level of integrity and professionalism.