Implementation Engineer, Japan

Who we are:

Digital Edge is a trusted and forward-looking data center platform company, established to transform digital infrastructure in Asia. Backed by Stonepeak, a leading alternative investment firm specializing in infrastructure and real assets, Digital Edge has in excess of US$1 billion in committed capital.

Our mission is to bridge the digital divide across Asia Pacific by building the sustainable digital ecosystems of the future. Through building and operating state-of-the-art, energy efficient data centers rich with connectivity options, we bring new colocation and interconnect options to the Asian market, making digital infrastructure deployment in the region easy, efficient and economical.

Founded in 2020 the company has grown rapidly across multiple markets in the region, and currently provides data center and fiber services across China, India, Indonesia, Japan, Korea, and the Philippines.

This role is an exciting opportunity to join our fast growing team as we further expand our footprint across Asia.

Our values:

• Respect: We embrace diversity and collaboration.
• Innovation: We share ideas and solve problems.  
• Strive: We are driven and determined.
• Excellence: We optimize for success.
• Responsibility: We do what’s right for our people and the planet.

What we need:

Reporting to the Operations Director, Japan, this role will take care of customers to meet their requirement in large-scaled or complicated deals in Japan. This role will be based in Tokyo, Japan.

Key responsibilities:

• Take responsibility and play the main role of the project at fit-out level, including coordinating between customers and DE internal key stakeholders from contract signing until fit-out completion and handover
• Manage project progress, reporting, acceptance documentation, and obtain customer approvals
• Align with DE vendors to meet customer delivery lead time requirements and clarify customer requirements to DE internal teams and vendors during the fit-out phase
• Confirm vendor deliverables with customers and manage the handover to the operation team after fit-out is complete
• Manage new and existing complex customer installations, working cross-functionally with other countries and regions to deliver services on time and according to customer expectations
• Lead internal collaboration sessions to ensure quality assurance and control during planning and implementation
• Own and resolve a wide range of standard and non-standard customer requests, and propose or develop cross-functional solutions for non-standard requests
• Understand customers’ footprint and contractual agreements and proactively ensure compliance with those agreements
• Collaborate with existing customers to understand requirements for add-on services
• Develop and maintain expertise on DE products and services
• Actively champion and implement policies and procedures for occupational health & safety in the workplace, information security management, environmental management systems; incident management; and comply with all legal regulatory requirements of the organization

The successful candidate:

• 3 plus years’ experience in Data Center Colocation provider business
• Experience in a technical industry; preferably IT, telecommunications or data centers
• Collaborative personality and able to build strong personal relationships
• Highly organized, with attention to detail and a dedication to resolving issues
• Be calm and effective under pressure in professional manner
• Able to plan, execute and perform multi-tasking
• Embraces change
• Good competence in English/Japanese is essential, Mandarin will be a plus but not must.
• Elementary AutoCAD skills and experience will be a plus but not must