Data Center Site Operations Manager (Thailand)

Who we are:

Where performance meets sustainability, Digital Edge is a trusted and forward-looking data center platform company, established to transform digital infrastructure in Asia. Backed by Stonepeak, a leading alternative investment firm specializing in infrastructure and real assets, Digital Edge has in excess of US$1.6 billion in committed equity capital with investors including some of the world’s largest institutional investors and sovereign wealth funds. 

Digital Edge’s vision is to be the leading provider of sustainable, AI and hyperscale-centric digital infrastructure in Asia. Our mission is to build the foundation for the world’s digital future, helping organizations to grow sustainably and empowering populations they serve. 

Founded in 2020, the company has grown rapidly across multiple markets in the region, and currently provides data center and fiber services across Japan, South Korea, India, Indonesia, the Philippines, Thailand and China. The Company now owns and operates 31 data centers with over 1.4GW of secured IT power.  

This role is an exciting opportunity to join our fast-growing team as we further expand our footprint across Asia.  

Our values:  

• Respect: We embrace diversity and collaboration.  

• Innovation: We share ideas and solve problems.   

• Strive: We are driven and determined. 

• Excellence: We seek to deliver the best.    

• Responsibility: We do what’s right for our people and the planet. 

What we need:

Reporting to the Data Center Operations Director, this role is to lead the Data Center Operations Team and is responsible for the effective operations, service uptime of the Data Center, operational process compliance and development of the operations team. The role is required to provide recommendations and drive actions to ensure the Data Center achieves it’s revenue and strategic goals, and be able to interact effectively with management, employees and customers.  

This role will be based in Chonburi, Thailand.

Key responsibilities:

• Manage a high-performing team of data center professionals for delivering data center solutions / services, providing 24/7 operations and ensure the Data Centers meet or exceed the services performance (SLA) / service Uptime targets.
• Support Sales Engineering & Product teams to meet potential customer requirement and provide custom solution designs using proven design principles, new technologies and creative approaches for key potential customers / Hyperscale deals
• Ensure effective and efficient management of day-to-day data center operations including customer ticket support and coordination with Platform teams for KPIs alignment, to measure and continuously improve service levels, incident response & escalation and operations efficiency.
• Ensure certification compliance for Operations, including ISO 27001 Information Security Management (ISM), 9001, 14001, 45001, 50001, PCI DSS, and site Environment Health & Safety (EHS).
• Optimize the data center capacity (space, power,..) utilization and provisioning processes to speed up delivery leadtime.
• Planning, execution & tracking of data center operations budget  
• Passionate about the quality of services being provided, and continuously strive to improve Customer Experience.

Actively champion and implement the organization’s policies on health & safety, environment, energy, quality, information security, and business continuity, ensuring adherence to incident reporting, legal, and regulatory requirements.

The successful candidate:

•      Bachelor of Science in Computer Science or Electrical Engineering from an accredited college or university
• More than 8 years of work experience in supporting a 24x7 data centre’s operations or facility management & at least 3 years in a management role

• Operational knowledge in following areas:
  • electrical distribution, cooling system, fire protection & Building Management system
  • Telecommunication Cabling
• Possess data centre related certifications, such as CDCP, CDCS or equivalent
• Good communication skills with ability to successfully interact with management, staff &  customers
• Strong project management, trouble-shooting and organizational skills.
• Experience in telecommunications / digital infrastructure sectors is beneficial
• Financial understanding in annual budgeting, CAPEX and OPEX concepts
• A team player willing to be hands-on in a dynamic and fast paced environment
• Well organized & able to think rationally during fault / issue resolution
• Fluency in English is essential

Ready to shape the future of digital infrastructure in Asia with us? Apply now.