Customer Success Manager

Who we are:

Digital Edge is a trusted and forward-looking data center platform company, established to transform digital infrastructure in Asia. Backed by Stonepeak, a leading alternative investment firm specializing in infrastructure and real assets, Digital Edge has in excess of US$1 billion in committed capital.

Our mission is to bridge the digital divide across Asia Pacific by building the sustainable digital ecosystems of the future. Through building and operating state-of-the-art, energy efficient data centers rich with connectivity options, we bring new colocation and interconnect options to the Asian market, making digital infrastructure deployment in the region easy, efficient and economical.

Founded in 2020 the company has grown rapidly across multiple markets in the region, and currently provides data center and fiber services across China, India, Indonesia, Japan, Korea, and the Philippines.

This role is an exciting opportunity to join our fast growing team as we further expand our footprint across Asia.

Our values:

• Diversity: We embrace diversity and collaboration.
• Innovation: We share ideas and solve problems.  
• Grit: We are driven and determined.
• Excellence: We optimize for success.
• Responsibility: We do what’s right for our people and the planet.

What we need:

Reporting to the SVP, Go-to-market, this role will build and cultivate strong relationships with clients and internal stakeholders and develop cross-functional partnerships. This role will be based in Singapore or other APAC region locations.

Key responsibilities:

• Use client feedback data, market insights, and internal / operational data to contribute to the development of the Customer Success strategy, plan, initiatives, and workstreams that accelerate growth and improves the client experience
• Establish objectives and KPIs to deliver exceptional performance that is aligned to the overall Customer Success strategy
• Develop and present insights, results, and quarterly progress updates to stakeholders (and clients) in a compelling and easy to understand manner.
• Identify, optimize, and scale improvements that benefit a large set of clients by driving efficiencies through tools and processes, simplifying procedures.
• Accountable for the performance and results and the experiences delivered to the clients.
• Actively champion and implement policies and procedures for occupational health & safety in the workplace, information security management, environmental management systems; incident management; and comply with all legal regulatory requirements of the organization

The successful candidate:

• 5+ years professional experience in Customer Success
• Minimum of 5 years nurturing and growing customer relationships
• Exposure with Data Center is preferred
• Demonstrated success identifying opportunities for clients and increasing adoption and utilization of company products and services
• Experience developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a deadline driven environment.
• Demonstrated ability to work in a fast-paced environment where continuous innovation is desired, and ambiguity is the norm
• Excellent verbal and written communication
• Ability to use data to analyze, report, and forecast to guide business decisions
• Passion for leading and an appetite for driving improvement and scale in your overall approach