Customer Engagement Director, Japan

Who we are:

Digital Edge is a trusted and forward-looking data center platform company, established to transform digital infrastructure in Asia. Backed by Stonepeak, a leading alternative investment firm specializing in infrastructure and real assets, Digital Edge has in excess of US$1.6 billion in committed equity capital with investors including some of the world’s largest institutional investors and sovereign wealth funds.

Digital Edge’s vision is to be the leading provider of sustainable, next generation digital infrastructure in Asia. Our mission is to build the foundation for the world’s digital future, helping organizations to grow sustainably and empowering populations they serve.

Founded in 2020, the company has grown rapidly across multiple markets in the region and currently provides data center and fiber services across Japan, South Korea, India, Indonesia, the Philippines, Malaysia and China. The Company now owns and operates 21 data centers with over 500 MW of critical IT load in service and under construction and development, with another 300 MW held for future development,

This role is an exciting opportunity to join our fast-growing team as we further expand our footprint across Asia.

Our values:

• Respect: We embrace diversity and collaboration.
• Innovation: We share ideas and solve problems.  
• Strive: We are driven and determined.
• Excellence: We optimize success.
• Responsibility: We do what’s right for our people and the planet.

What we need:

Reporting to the Country Manager in Japan, this role requires a strong leadership with high customer obsession and a proven ability to drive growth. The Customer Engagement Director will lead the sales and customer success teams to win new orders, grow the business, and drive sustained, profitable revenue growth. The role manages account executives, sales support, and customer success managers, working closely with cross-functional teams to deliver outstanding customer outcomes. The role is based in Tokyo, Japan.

Key responsibilities:

• Lead growth and customer acquisition
  • Build and lead a high-performing sales organisation that consistently exceeds booking, revenue, and margin targets.
  • Define and execute Japan’s go-to-market strategy, prioritising target segments and partnerships that deliver measurable growth.
  • Develop executive-level customer relationships to secure strategic wins and long-term commitments.
  • Instil a culture of accountability, data-driven decision-making, and continuous improvement across the sales team.
  • Partner with global and regional teams to align strategy, share best practices, and accelerate market penetration.

• Drive customer success and revenue retention
  • Ensure every customer interaction translates into measurable business value, satisfaction, and loyalty.
  • Lead initiatives that increase renewals, expansions, and share of wallet across key accounts.
  • Anticipate and resolve escalations swiftly, maintaining high customer trust and minimal churn.
  • Use data and feedback loops to continuously enhance the customer experience and service delivery.

• Champion operational excellence and leadership

• • Embed sales discipline and forecasting accuracy to drive predictable growth and resource allocation.
  • Collaborate cross-functionally with Operations, Finance, Legal, and Marketing to deliver seamless customer outcomes.
  • Recruit, coach, and develop top sales talent, fostering a results-driven, customer-obsessed culture.
  • Represent Digital Edge’s values and ensure compliance with all safety, security, and regulatory standards.

• • Actively champion and implement policies and procedures for occupational health & safety in the workplace, information security management, environmental management systems; incident management; and comply with all legal regulatory requirements of the organization.

The Successful Candidate:

• A proven sales leader with a track record of driving sustained revenue growth and winning new business in Japan’s data centre or broader digital infrastructure market.
• Minimum 10 years’ commercial experience, including at least 5 years in leading and developing high-performing sales teams.
• Deep understanding of the Japan enterprise and service provider ecosystem, with strong executive relationships across key customer segments and channel partners.
• Demonstrated ability to translate strategy into measurable commercial outcomes — exceeding booking, margin, and retention targets.
• Experience leading the full customer lifecycle, from acquisition through retention and expansion, delivering exceptional client satisfaction and long-term value.
• Strategic and analytical thinker who uses data and insight to guide decisions, optimise pipeline health, and drive forecast accuracy.
• Strong communicator and executive presence in both Japanese and English, able to influence at senior levels internally and externally.
• Embodies Digital Edge’s values — collaborative, innovative, and driven to achieve excellence while doing what’s right for our customers, people, and the planet.