Business Systems Analyst

Who we are:

Digital Edge is a trusted and forward-looking data center platform company, established to transform digital infrastructure in Asia. Backed by Stonepeak, a leading alternative investment firm specializing in infrastructure and real assets, Digital Edge has in excess of US$1.6 billion in committed equity capital with investors including some of the world’s largest institutional investors and sovereign wealth funds.

Digital Edge’s vision is to be the leading provider of sustainable, next generation digital infrastructure in Asia. Our mission is to build the foundation for the world’s digital future, helping organizations to grow sustainably and empowering populations they serve.

Founded in 2020, the company has grown rapidly across multiple markets in the region, and currently provides data center and fiber services across Japan, South Korea, India, Indonesia, the Philippines, Thailand and China. The Company now owns and operates 21 data centers with over 500 MW of critical IT load in service and under construction and development, with another 300 MW held for future development,

This role is an exciting opportunity to join our fast growing team as we further expand our footprint across Asia.

Our values:

• Respect: We embrace diversity and collaboration.
• Innovation: We share ideas and solve problems.  
• Strive: We are driven and determined.
• Excellence: We seek to deliver the best.   
• Responsibility: We do what’s right for our people and the planet.

What we need:

Reporting to the Sr. Manager, Enterprise Applications, and this role will be responsible being the critical bridge between business stakeholders and technical teams, driving the design, implementation, and optimization of Salesforce solutions across CPQ, Service Cloud, and Revenue Cloud. You will play a key role in shaping scalable business processes and delivering measurable outcomes.  This role will be based in Hong Kong.

Key responsibilities:

• Elicit, analyze, and document complex business requirements from stakeholders across Sales, Finance, and Customer Success teams
• Lead end-to-end requirements gathering, process mapping, and solution design for Salesforce CPQ, Service Cloud, and Revenue Cloud implementations
• Translate business needs into detailed functional specifications, user stories, and acceptance criteria for development teams
• Configure and support Salesforce CPQ features including product catalog, pricing rules, discount schedules, quote templates, and approval workflows
• Support Revenue Cloud initiatives including billing, invoicing, revenue recognition, and subscription management
• Design and optimize Service Cloud processes including case management, entitlements, SLAs, knowledge base, and omni-channel routing
• Collaborate with Solution Architects and Developers to ensure technical solutions align with business objectives
• Conduct gap analysis between current-state processes and desired future-state Salesforce capabilities
• Facilitate workshops, sprint planning sessions, and UAT (User Acceptance Testing) with business users
• Develop and maintain comprehensive documentation including process flows, data dictionaries, and BRDs
• Act as a subject matter expert (SME) and trusted advisor to business stakeholders on Salesforce best practices
• Monitor post-implementation performance and proactively identify areas for improvement
• Support data migration activities and ensure data integrity across platforms
• Mentor junior business analysts and contribute to team capability building
• Actively champion and implement the organization’s policies on health & safety, environment, energy, quality, information security, and business continuity, ensuring adherence to incident reporting, legal, and regulatory requirements.

The successful candidate:

• 3+ years of experience as a Business Analyst with a strong focus on Salesforce platforms
• Hands-on experience with Salesforce CPQ (product configuration, pricing, quoting, approval processes)
• Proven experience with Salesforce Revenue Cloud (billing, subscriptions, revenue lifecycle management)
• Solid working knowledge of Salesforce Service Cloud (case management, entitlements, knowledge, omni-channel)
• Strong understanding of the Quote-to-Cash (Q2C) and Order-to-Revenue (O2R) business processes
• Experience writing user stories, process flows, and functional specs in Agile/Scrum environments
• Proficiency with tools such as Jira, Confluence, Lucidchart, or similar
• Strong analytical, problem-solving, and communication skills
• Ability to manage multiple priorities and stakeholders simultaneously
• Salesforce certifications preferred: CPQ Specialist, Service Cloud Consultant, Business Analyst, or Administrator.

Join us to shape the future of Digital Infrastructure in Asia. Apply now for a confidential career discussion.